remote IT support

Fast & Easy Remote IT Support

From 1 to Hero, all the support you need.
IT Managers, Sysadmins and DevOps in one Click.

Have a specific IT problem?We can help!

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Direct and White Label remote IT support are two sides of the same coin… with a twist. Make no mistake, both types of managed IT support services will have our trained IT workforce committed to your business but the difference lies in the way of their commitment. In a nutshell: Same competence. Same knowledge. Different approach. Hear us out… Direct Support has our trained specialists on call 24/7 to help customers with any IT-related problem they are facing at the time. They’ll answer the phone as AskMaria agents and rely on their own critical-thinking and experience in solving the problem. Everything is done using proprietary tools and procedures along with the known successful operative problem-solving models.
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White Label Support is, essentially, outsourced AskMaria's managed IT services to your company. If you are interested in adding a tech support center to your establishment but are looking to use external resources instead of your own, AskMaria is the team to trust. Our agents will not only be using your user manuals, procedures, your in-house problem-solving models and tools in resolving the issues but they’ll also answer to the customer with YOUR brand-name attached to the service they are providing. Once you opt for White Label Support, AskMaria remote IT support agents are no longer AskMaria. They are you. Customer satisfaction is the impetus of AskMaria operations, whichever support model you choose. We are the experts you want.
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AskMariaPrivate

Our full remote IT support service comes in packages tailored for both your personal and business needs.

We understand not everyone has the same IT dilemmas; targeting different types of users we’ve created two main packages to your measure: The Private Package and The Business Package. Each of the two main packages comes with a subset of additional package services that will make your IT ride fast, efficient and available 24/7.

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How did we know to tailor the packages the way we did? Simple. We listened. Our customers and their common IT needs were (and still are) our primary guideposts in creating and launching any of the services we are offering.

FACT: We work with our customers in mind. If you need it, we’ll make sure we have it.

Besides, AskMaria remote IT support team is known to be very flexible. We’re not only offering you an already-amazing set of package deals but we’re open to modifying them so they fit your everyday IT needs. Essentially, you are getting a personalized IT package that works for you, and you only. Could this offer be any better?

Buying a Private package will get you our remote assistance 24/7 in resolving any IT problem, no matter how critical or benign. In just a few seconds, we’ll access your device remotely, do the necessary diagnostics in order to establish the problem-source and then work remotely on solving it. The Private Package comes with Direct Support; expect our representatives’ immediate engagement with the problem and an efficient solution. Who needs weeks of pending services at electronics stores when you’ve got this, right?

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Personal Package

Your personal IT assistant is available for purchase! So what if you have a virus or don’t know how to configure your email? Forget the tech drama and let the experts provide the help you need at your home. Our live customer support agents will remotely troubleshoot, scan and fix the problem.

Price per month

$9,99 +vat
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Home Package

Need IT help in your home? Say no more! An upgrade to Personal Package, a Home Networking Package includes our assistance with more of your home devices – anything from multiple device configurations and software installations to network & WiFi solutions. We’ll be there to help your home function better.

Price per month

$20 +vat
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Office Package

In the mood for your own remote IT manager? Say no more! Our Office Package provides help with enhancing and developing on-point management flow plans through automation of administrative processes, simplifying teamwork dynamics, and everything else in between. Focus on your work, and let us help with everything else.

Price per month

$49,99 +vat
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AskMariaBusiness

 

If you are running a Company, Startup or operate in Hosting, and you feel like you would do with a secure and reliable managed IT services, we are the team to hire.

AskMaria is built as a service-oriented platform; solutions are paramount of our operative structure. Our team of professionals is a jolly group of enthusiastic IT geeks who can solve any IT problem thrown at them. Inclusion, respect and tolerance are the basis of our managed IT support services which is exactly why your customers will love talking to our representatives.

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StartUp Package

Don’t let your Growth over revenue mantra suffer because you don’t have the right support. Let us help: from a technical standpoint, we’ll provide support in as many segments as you need - from optimizing your internet operations and managing the networking infrastructure to developing plans for your company’s further technical directions. We work globally, and we’ve got awesome coverage.

Price per month

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SMB Package

The SMB Package is the best external service you can treat your business to. It will cover anything from buying suggestions and decisions, market research and comparison to providing the best solutions (in terms of Hardware and Software make-or-buy decisions).
We provide support (DevOps and SysAdmins) directly on the client’s infrastructure or through the White Label Modality. Try it!

Price per month

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Hosting Provider Package

Need a team of experts to divert traffic to your business, both Hosting and Cloud? You are in the right place. With this package, your clients get encouraged to contact us directly through multiple ways available (using the Hosting Provider System or Our System).
Fear not: the package is Physical servers and Cloud servers, as well as Hosting and Email – so, you’ll be getting the fullest service posible.

Price per month

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Enterprise Package

You love our packages but need something more specific? Sure! The Enterprise Package provides the service that’s tailor-made for your business and manages plans designed with customer problem-prevention in mind, assisting the clients in staying strong and dodging bullets that could compromise their work activity. Talk to us, and we’ll put together the best package service possible that will align with your needs.

Price per month

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Our Happy Customers

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I've always found the responsiveness of AskMaria team to be outstanding. And this time, you exceeded my expectations. Thank you for your support!
Wimax
Montenegro
AskMaria team always comes through quickly resolving our IT issues - including an ongoing problem that several other consultants had been unable to fix at our largest operating company. I certainly recommend their services.
Drina Pak
Lokus Tea
I just wanted to drop you a line to let you know how much we appreciate all the work and effort of two of your employees. They have worked extremely hard to help us through some software issues and have always maintained a helpful and professional attitude. These are the kinds of people that make working with AskMaria worthwhile.
PUBLIK
Valjevo
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